:root {
  --ink: #15191b; --ink2: #1c2124; --ink3: #242a2e; --line: #2f373c;
  --bone: #efe9dc; --bone-dim: #cdc7ba; --bone-faint: #8e8a80;
  --red: #e23b2f; --red-soft: #ff5a4d; --red-glow: rgba(226,59,47,.18);
  --ok: #3ba66a; --warn: #d8a23a; --hot: #ff5a4d; --blue: #4a90d9; --violet: #a583e0;
  --radius: 12px;
}
* { box-sizing: border-box; }
html, body { margin: 0; background: var(--ink); color: var(--bone); font: 15px/1.5 "Inter", system-ui, sans-serif; -webkit-font-smoothing: antialiased; }
a { color: var(--bone); text-decoration: none; }
h1, h2, h3 { font-family: "Space Grotesk", "Inter", system-ui, sans-serif; font-weight: 700; letter-spacing: -.01em; margin: 0 0 .5rem; }
h1 { font-size: 1.5rem; } h2 { font-size: 1.05rem; color: var(--bone-dim); }
code { background: var(--ink3); padding: .05em .35em; border-radius: 4px; font-size: .9em; }
.muted { color: var(--bone-faint); } .small { font-size: .85rem; }
.hint { color: var(--bone-dim); font-size: .9rem; margin: 0 0 .8rem; }

/* Wortmarke */
.wordmark { font-family: "Space Grotesk", sans-serif; font-weight: 700; font-size: 1.15rem; letter-spacing: -.02em; color: var(--bone); display: inline-flex; align-items: baseline; }
.wordmark .dot { display: inline-block; width: 7px; height: 7px; border-radius: 999px; background: var(--red); margin-left: 3px; }
.wordmark.big { font-size: 1.9rem; }
.brand .sub { color: var(--bone-faint); font-size: .9rem; margin-left: .5rem; padding-left: .5rem; border-left: 1px solid var(--line); }

/* Topbar */
.topbar { display: flex; align-items: center; justify-content: space-between; gap: 1rem; padding: .7rem 1.2rem; background: var(--ink2); border-bottom: 1px solid var(--line); position: sticky; top: 0; z-index: 5; }
.brand { display: flex; align-items: baseline; }
.nav { display: flex; align-items: center; gap: .2rem; flex-wrap: wrap; }
.nav a, .nav .link { color: var(--bone-dim); padding: .4rem .7rem; border-radius: 8px; background: none; border: 0; font: inherit; cursor: pointer; }
.nav a.active { color: var(--bone); background: var(--ink3); }
.nav .count { display: inline-block; min-width: 1.4em; padding: 0 .35em; border-radius: 999px; background: var(--red); color: #fff; font-size: .8rem; text-align: center; margin-left: .2em; }
.inline { display: inline; }

.wrap { max-width: 1080px; margin: 0 auto; padding: 1.2rem; }

/* Tabs / Toolbar */
.tabs { display: flex; gap: .3rem; flex-wrap: wrap; margin-bottom: .8rem; }
.tab { padding: .5rem .9rem; border-radius: 999px; background: var(--ink2); color: var(--bone-dim); border: 1px solid var(--line); }
.tab.active { background: var(--red); color: #fff; border-color: var(--red); }
.tab b { font-weight: 700; margin-left: .25em; }
.toolbar { display: flex; gap: .6rem; align-items: center; flex-wrap: wrap; margin-bottom: 1rem; }
.search input { width: min(340px, 90vw); }
.chips { display: flex; gap: .4rem; flex-wrap: wrap; }
.chip { padding: .35rem .75rem; border-radius: 999px; background: var(--ink3); color: var(--bone-dim); border: 1px solid var(--line); font: inherit; font-size: .88rem; cursor: pointer; }
.chip.active, .chip:hover { color: var(--bone); border-color: var(--red); }
.chip.ghost { background: none; }

/* Inputs / Buttons */
input, textarea, select { width: 100%; padding: .6rem .75rem; background: var(--ink3); color: var(--bone); border: 1px solid var(--line); border-radius: 8px; font: inherit; }
input:focus, textarea:focus { outline: 2px solid var(--red-glow); border-color: var(--red); }
label { display: block; color: var(--bone-dim); font-size: .9rem; }
label > input, label > textarea { margin-top: .3rem; }
.stack { display: flex; flex-direction: column; gap: .8rem; }
.btn { display: inline-block; padding: .55rem 1rem; border-radius: 9px; border: 1px solid var(--line); background: var(--ink3); color: var(--bone); font: inherit; font-weight: 600; cursor: pointer; white-space: nowrap; }
.btn:hover { border-color: var(--red); }
.btn.primary { background: var(--red); color: #fff; border-color: var(--red); }
.btn.primary:hover { filter: brightness(1.08); }
.btn.ghost { background: none; }
.btn.small { padding: .35rem .7rem; font-size: .85rem; font-weight: 500; }
.btn.big { padding: .8rem 1.4rem; font-size: 1.05rem; }
.btn.on { border-color: var(--red); background: var(--red-glow); color: var(--bone); }
.btn[disabled] { opacity: .6; cursor: wait; }
.btn-row { display: flex; gap: .45rem; flex-wrap: wrap; align-items: center; }
.tiny { width: 4.5em; padding: .3rem .4rem; }
.title-input { flex: 1; font-weight: 600; }

/* Liste */
.list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: .6rem; }
.row { display: flex; gap: 1rem; align-items: center; background: var(--ink2); border: 1px solid var(--line); border-left: 4px solid var(--bone-faint); border-radius: var(--radius); padding: .8rem 1rem; }
.row.status-neu { border-left-color: var(--red); }
.row.status-in_arbeit { border-left-color: var(--warn); }
.row.status-beantwortet { border-left-color: var(--ok); }
.row.status-erledigt { border-left-color: var(--line); opacity: .8; }
.row.status-spam { border-left-color: var(--hot); opacity: .7; }
.row-main { flex: 1; min-width: 0; color: var(--bone); }
.row-top { display: flex; gap: .5rem; align-items: center; flex-wrap: wrap; margin-bottom: .2rem; }
.row-sub { display: flex; gap: .4rem; align-items: center; flex-wrap: wrap; margin-bottom: .3rem; font-size: .9rem; color: var(--bone-dim); }
.ticket-no { font-family: "Space Grotesk", sans-serif; font-weight: 700; color: var(--bone-faint); }
.name { font-weight: 700; font-size: 1.05rem; }
.preview { color: var(--bone-dim); font-size: .92rem; overflow: hidden; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.row-actions { flex-shrink: 0; }
.pill { display: inline-block; padding: .1rem .55rem; border-radius: 999px; font-size: .78rem; border: 1px solid var(--line); color: var(--bone-dim); }
.pill.verein { border-color: var(--blue); color: var(--blue); }
.pill.role { border-color: var(--violet); color: var(--violet); }
.pill.demo { border-color: var(--warn); color: var(--warn); }
.pill.faint { color: var(--bone-faint); }
.pill.who { background: var(--ink3); color: var(--bone); }
.pill.ok { border-color: var(--ok); color: var(--ok); } .pill.err { border-color: var(--hot); color: var(--hot); }
.pill.snooze { border-color: var(--warn); color: var(--warn); }
.pill.kunde { background: var(--red); border-color: var(--red); color: #fff; font-weight: 600; }
.pill.kunde-tag { border-color: var(--red); color: var(--red-soft); }
.row.kunde { border-left-color: var(--red); box-shadow: inset 0 0 0 1px var(--red-glow); }
.preview b { color: var(--red-soft); font-weight: 600; }
.err-text { color: var(--hot); }
.age { margin-left: auto; font-size: .82rem; color: var(--bone-faint); white-space: nowrap; }
.age.warm { color: var(--warn); } .age.hot { color: var(--hot); font-weight: 700; }
.empty { text-align: center; padding: 3rem 1rem; background: var(--ink2); border: 1px dashed var(--line); border-radius: var(--radius); }
.big-emoji { font-size: 2.6rem; }
.foot { margin-top: 1.2rem; font-size: .85rem; }

/* Detail */
.back { display: inline-block; margin-bottom: .8rem; color: var(--bone-dim); }
.card { background: var(--ink2); border: 1px solid var(--line); border-radius: var(--radius); padding: 1.1rem 1.2rem; margin-bottom: .9rem; }
.card.head { display: flex; gap: 1.5rem; flex-wrap: wrap; }
.head-main { flex: 1 1 320px; } .head-actions { flex: 1 1 320px; }
.meta { display: flex; gap: .5rem; align-items: center; flex-wrap: wrap; color: var(--bone-dim); font-size: .9rem; margin-bottom: .4rem; }
.contact { font-size: .95rem; margin-bottom: .4rem; }
.contact a { color: var(--blue); }
.label { color: var(--bone-faint); font-size: .78rem; text-transform: uppercase; letter-spacing: .06em; margin: .6rem 0 .3rem; }
.message { white-space: normal; line-height: 1.6; font-size: 1rem; }
.prev { margin-top: .9rem; padding-top: .7rem; border-top: 1px solid var(--line); font-size: .9rem; }
.prev a { color: var(--blue); }
.reply { border-top: 1px solid var(--line); padding: .8rem 0; }
.reply.failed { border-left: 3px solid var(--hot); padding-left: .7rem; }
.reply.in { background: var(--ink3); border: 1px solid var(--line); border-left: 3px solid var(--red); border-radius: 8px; padding: .8rem .9rem; margin: .6rem 0; }
.reply.in .reply-head b { color: var(--red-soft); }
.reply.auto { padding: .4rem 0; } .reply.auto summary { cursor: pointer; font-size: .85rem; } .reply.auto .message { font-size: .9rem; }
.quote { margin-top: .5rem; }
.quote summary { cursor: pointer; color: var(--bone-faint); font-size: .85rem; }
.quote .message { color: var(--bone-faint); font-size: .9rem; border-left: 2px solid var(--line); padding-left: .7rem; margin-top: .4rem; }
.atts { display: flex; gap: .5rem; flex-wrap: wrap; margin-top: .6rem; align-items: center; }
.att-thumb { height: 120px; max-width: 200px; object-fit: cover; border-radius: 6px; border: 1px solid var(--line); display: block; }
.att-file { display: inline-block; padding: .3rem .6rem; border: 1px solid var(--line); border-radius: 8px; font-size: .85rem; }
.reply-head { color: var(--bone-dim); font-size: .88rem; display: flex; gap: .5rem; align-items: center; flex-wrap: wrap; }
.reply-subject { font-weight: 600; margin: .2rem 0 .4rem; }
.note { background: var(--ink3); border-radius: 8px; padding: .6rem .8rem; margin-bottom: .5rem; font-size: .92rem; }
.note b { color: var(--red-soft); }
.timeline { list-style: none; padding: 0; margin: 0; font-size: .88rem; color: var(--bone-dim); }
.timeline li { padding: .2rem 0; border-bottom: 1px dotted var(--line); }
.plain { padding-left: 1.2rem; color: var(--bone-dim); }
.plain li { margin-bottom: .4rem; }
.st-spam.on { border-color: var(--hot); }
.st-beantwortet.on, .st-erledigt.on { border-color: var(--ok); }

/* Toast */
.toast { position: fixed; left: 50%; bottom: 1.4rem; transform: translateX(-50%); background: var(--red); color: #fff; padding: .7rem 1.2rem; border-radius: 999px; font-weight: 600; box-shadow: 0 8px 30px rgba(0,0,0,.5); z-index: 20; transition: opacity .5s; max-width: 92vw; text-align: center; }
.toast.err { background: var(--hot); color: #fff; }
.toast.hide { opacity: 0; pointer-events: none; }

/* Login */
.login-body { display: grid; place-items: center; min-height: 100vh; padding: 1rem; }
.login-card { width: min(380px, 94vw); background: var(--ink2); border: 1px solid var(--line); border-radius: 16px; padding: 2rem; text-align: center; }
.login-card label { text-align: left; }
.alert { background: rgba(255,90,77,.15); border: 1px solid var(--hot); color: var(--bone); padding: .6rem .9rem; border-radius: 8px; margin-bottom: 1rem; }

/* Mobil */
@media (max-width: 720px) {
  .topbar { padding: .6rem .8rem; }
  .brand .sub { display: none; }
  .wrap { padding: .8rem; }
  .row { flex-direction: column; align-items: stretch; gap: .6rem; }
  .row-actions .btn { width: 100%; text-align: center; }
  .age { margin-left: 0; width: 100%; }
  .card.head { flex-direction: column; }
  .head-main, .head-actions { flex: 0 0 auto; }
  h1 { font-size: 1.3rem; }
}